Forte São Francisco Hotel Chaves - RNET Nº93

PRIVACY POLICY

The Forte de São Francisco Hotel, operated by Soc. Forte de S. Francisco Hotéis, Lda., corporate entity no. 501 966 013, with registered office at Rua Terreiro da Cavalaria, 5400-435 Chaves, Portugal, is the entity responsible for processing personal data collected through its website.

1. Data We Collect

We may collect the following personal data: first name, last name, email address, address, city, and other information necessary to make reservations or respond to information requests.

2. Purpose of Processing

Personal data is processed for the following purposes:

  • Management and confirmation of reservations;

  • Responding to contact requests;

  • Compliance with legal obligations;

  • Sending commercial communications, only when prior consent has been given.

3. Legal Basis

The processing is based on:

  • The performance of a contract (reservation);

  • Compliance with legal obligations;

  • Consent of the data subject (when applicable).

4. Data Retention

Personal data will be retained only for as long as necessary to manage the contractual relationship, comply with legal obligations, and, in the case of marketing communications, until consent is withdrawn by the data subject.

5. Data Sharing

Personal data may be shared with subcontracted entities strictly necessary for the provision of hotel services, namely the reservation engine EGDS, ensuring that these entities comply with Regulation (EU) 2016/679 and apply adequate technical and organizational measures to protect personal data.

6. Data Subject Rights

Under applicable law, data subjects may exercise their rights of access, rectification, erasure, restriction, objection, and data portability by contacting: geral@fortesaofrancisco.com.
Data subjects also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

7. Security

The hotel adopts appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

COOKIES POLICY

The website uses cookies to enhance browsing experience and analyze site usage.

Cookies may be:

  • Technical (necessary for the functioning of the website);

  • Analytical (statistics);

  • Personalization.

Users may configure or disable cookies at any time through their browser settings.